Refund Policy

Quoni
Effective Date: August 2026
Last Updated: August 2026

1. Introduction

At Quoni, we strive to provide a high-quality experience for all users, experts, and members. This Refund Policy explains when refunds are available for purchases made through the Quoni platform.

By purchasing any product or service through Quoni, you agree to this Refund Policy.

2. Digital Products

Digital products include, but are not limited to:

  • Online courses

  • Masterclasses

  • Digital downloads

  • Templates

  • Guides

  • Educational materials

  • Recordings

Due to the nature of digital content, all sales are final once access has been granted, unless otherwise required by applicable law.

No refunds will be issued after the product has been accessed, downloaded, or streamed.

3. Consultations & Coaching Sessions

Independent experts determine their own cancellation and refund policies.

Unless otherwise stated on the booking page:

  • Cancellations made more than 24 hours before the scheduled session may be eligible for rescheduling.

  • Cancellations made less than 24 hours before the scheduled session are generally non-refundable.

  • Failure to attend a scheduled session (“no-show”) is not eligible for a refund.

4. Courses Offered by Independent Experts

Experts are responsible for the content and delivery of their courses.

Refund eligibility, if any, will be clearly displayed on the course page before purchase.

Where no specific refund policy is stated, purchases are considered non-refundable after access has been granted.

5. Memberships

Memberships may include access to exclusive communities, events, educational content, and other benefits. Membership fees are generally non-refundable once the billing period has started. You may cancel your membership at any time to prevent future renewals. Cancellation does not entitle you to a refund for the current billing period.

6. Events

For live events organized by Quoni:

  • Cancellations made 30 days or more before the event may receive a full refund, less any non-refundable payment processing fees.

  • Cancellations made within 30 days of the event are generally non-refundable unless otherwise stated.

  • Tickets may be transferable where permitted by Quoni.

If Quoni cancels an event, attendees will be offered either:

  • a full refund, or

  • a transfer to a future event.

7. Retreats

Due to advance planning and supplier commitments, retreat bookings are subject to the following:

  • Deposits are non-refundable.

  • Cancellations made more than 60 days before the retreat may receive a partial refund, less any non-recoverable costs.

  • Cancellations within 60 days of the retreat are generally non-refundable.

If Quoni cancels a retreat, participants will receive either:

  • a full refund of amounts paid to Quoni, or

  • the option to transfer their booking to a future retreat.

Quoni is not responsible for travel expenses, visas, accommodation booked independently, or other personal costs unless required by law.

8. Subscription Renewals

Subscriptions renew automatically unless cancelled before the next billing date.

Refunds are not provided for forgotten or unused subscriptions after renewal unless required by applicable law.

9. Affiliate Commissions

Affiliate commissions are subject to validation. If a purchase is refunded, disputed, or reversed, any associated affiliate commission may be reduced, withheld, or recovered.

10. Fraudulent Activity

Quoni reserves the right to refuse refunds where there is evidence of:

  • fraud

  • payment disputes made in bad faith

  • abuse of refund requests

  • misuse of the Platform

  • violations of our Terms and Conditions

Accounts engaged in fraudulent activity may be suspended or terminated.

11. Chargebacks

If a customer initiates a chargeback without first contacting our support team, Quoni reserves the right to:

  • suspend the user’s account,

  • restrict access to purchased content, and

  • provide supporting documentation to the payment provider during the dispute process.

We encourage customers to contact our support team before initiating a chargeback so we can attempt to resolve the issue.

12. Refund Processing

Approved refunds will be processed using the original payment method whenever possible. Refund processing times depend on your payment provider and financial institution and may take several business days to appear in your account.

13. Consumer Rights

Nothing in this Refund Policy limits any mandatory consumer rights that apply under applicable law. Where local consumer protection laws provide additional rights, those rights will prevail.

14. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Quoni
Email: hello@quantora-solutions.com
Website: https://www.quantora-solutions.com

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